JC-102P/JC-104P

• Q: After switching port, keyboard and mouse are not working properly?

  A: Please follow the instruction in the manual to remove all the cables and power cord connected to the KVM, then connect all the cables to the KVM first. After all the cables are connected, connect the power cord to the KVM. Turn on the computers to verify if the keyboard and mouse are working properly.

• Q: The color of monitor is abnormal?

  A: Please re-connect both sides of the VGA cable, and fasten the screws.

• Q: After switching port, could not switch to any other port anymore?

  A: Please reboot the computer and verify if it works properly. If not, please remove all the cables and power cord connected to the KVM, and re-connect them.

• Q: After switching port, the mouse and the cursor are not synchronal?

  A: Please reboot the computer.

• Q: After installing the Logitech driver and switching port, the special keys on the mouse are not functional?

  A: This KVM does not support Logitech driver.

JC-102/JC-104PE

• Q: After switching port, keyboard and mouse are not working properly?

  A: Please follow the instruction in the manual to remove all the cables and power cord connected to the KVM, then connect all the cables to the KVM first. After all the cables are connected, connect the power cord to the KVM. Turn on the computers to verify if the keyboard and mouse are working properly.

• Q: The color of monitor is abnormal?

  A: Please re-connect both sides of the VGA cable, and fasten the screws.

• Q: After switching port, could not switch to any other port anymore?

  A: Please reboot the computer and verify if it works properly. If not, please remove all the cables and power cord connected to the KVM, and re-connect them.

• Q: After switching port, the mouse and the cursor are not synchronal?

  A: Please reboot the computer.

• Q: After installing the Logitech driver and switching port, the special keys on the mouse are not functional?

  A: This KVM does not support Logitech driver.

JC-102XA / JC-104XA

• Q: After setting up the KVM, no voice when play music, or the computer can not detect the device connected to the USB port?

  A: The default setting of control, music and USB device of the KVM is port 1 st. Please use hot key to switch the music and USB device to the port you need.

• Q: After switching the port, could not use the device. The computer shows "Unknown Device"?

  A: Please remove the power of the KVM first, then re-connect it.

• Q: When booting up the computer, it shows "304 KEYBOARD ERROR"?

  A: Please enable the USB function in the BIOS.

• Q: After enable the Hot Key, some keys on the keyboard are not functional?

  A: Please try to press [ESC] first and check if the keys are functional. If not, please remove the power of KVM, then re-connect it.

• Q: When connect it to MAC system, can not use Hot Key to switch port?

  A: If the hot key of the KVM is [Scroll Lock] twice, MAC system can not use this function. Please use the keys on the KVM to switch.

JC-108i /JC-116i

• Q: After setting up the KVM, there is no display on the monitor?

  A: After connecting the power cord to the KVM, please switch on the power on the rear side of the KVM.

• Q: The color of monitor is abnormal?

  A: Please re-connect both sides of the VGA cable, and fasten the screws.

• Q: After switching port, keyboard and mouse are not working properly?

  A: Please follow the instruction in the manual to remove all the cables and power cord connected to the KVM, then connect all the cables to the KVM first. After all the cables are connected, connect the power cord to the KVM. Turn on the computers to verify if the keyboard and mouse are working properly.

• Q: After switching port, could not switch to any other port anymore?

  A: Please reboot the computer and verify if it works properly. If not, please remove all the cables and power cord connected to the KVM, and re-connect them.

• Q: After switching port, the mouse and the cursor are not synchronal?

  A: Please reboot the computer.

• Q: After installing the Logitech driver and switching port, the special keys on the mouse are not functional.

  A: This KVM does not support Logitech driver.

• Q: Can not reveal the OSD?

  A: The computer connect to the port which is selected now must be turn on, the OSD will be able to be revealed.

• Q: By using the OSD, after switching from MASTER to SLAVE, could not switch from SLAVE back to MASTER?

  A: Must use Hot Key to switch back to MASTER.

• Q: After pressing the RESET key of the KVM, keyboard and mouse are not working abnormal?

  A: The RESET key is used for connecting KVMs. If press RESET key while KVM is working and cause keyboard/mouse abnormal, please restart the computers.

JC-102P/JC-104P

• Q: After switching port, keyboard and mouse are not working properly?

  A: Please follow the instruction in the manual to remove all the cables and power cord connected to the KVM, then connect all the cables to the KVM first. After all the cables are connected, connect the power cord to the KVM. Turn on the computers to verify if the keyboard and mouse are working properly.

• Q: The color of monitor is abnormal?

  A: Please re-connect both sides of the VGA cable, and fasten the screws.

• Q: After switching port, could not switch to any other port anymore?

  A: Please reboot the computer and verify if it works properly. If not, please remove all the cables and power cord connected to the KVM, and re-connect them.

• Q: After switching port, the mouse and the cursor are not synchronal?

  A: Please reboot the computer.

• Q: After installing the Logitech driver and switching port, the special keys on the mouse are not functional?

  A: This KVM does not support Logitech driver.

• Q: Can not reveal the OSD?

  A: The computer connect to the port which is selected now must be turn on, the OSD will be able to be revealed.

• Q: By using the OSD, after switching from MASTER to SLAVE, could not switch from SLAVE back to MASTER?

  A: Must use Hot Key to switch back to MASTER.

• Q: After pressing the RESET key of the KVM, keyboard and mouse are not working abnormal?

  A: The RESET key is used for connecting KVMs. If press RESET key while KVM is working and cause keyboard/mouse abnormal, please restart the computers.

JC-108Xi / JC-116Xi

• Q: After setting up the KVM, no voice when play music, or the computer can not detect the device connected to the USB port?

  A: The default setting of control, music and USB device of the KVM is port 1 st. Please use hot key to switch the music and USB device to the port you need.

• Q: Can not reveal the OSD?

  A: The computer connect to the port which is selected now must be turn on, the OSD will be able to be revealed.

• Q: By using the OSD, after switching from MASTER to SLAVE, could not switch from SLAVE back to MASTER?

  A: Must use Hot Key to switch back to MASTER.

• Q: After pressing the RESET key of the KVM, keyboard and mouse are not working abnormal?

  A: The RESET key is used for connecting KVMs. If press RESET key while KVM is working and cause keyboard/mouse abnormal, please restart the computers.

• Q: After switching the port, could not use the device. The computer shows "Unknown Device"?

  A: Please remove the power of the KVM first, then re-connect it.

• Q: When booting up the computer, it shows "304 KEYBOARD ERROR"?

  A: Please enable the USB function in the BIOS.

• Q: After enable the Hot Key, some keys on the keyboard are not functional?

  A: Please try to press [ESC] first and check if the keys are functional. If not, please remove the power of KVM, then reconnect it.

• Q: When connect it to MAC system, can not use Hot Key to switch port?

  A: If the hot key of the KVM is [Scroll Lock] twice, MAC system can not use this function. Please use the keys on the KVM to switch.

JC-102DVI / JC-104DVI

• Q: After converting the DVI to D-SUB of the Console port on the KVM by using a converter, there is no display on the monitor?

  A: The KVM can not support analog and digital signal simultaneously. If wish to use D-SUB, please convert all DVI to D-SUB interface on the KVM.

• Q: After switching port, could not switch to any other port anymore?

  A: Please reboot the computer and verify if it works properly. If not, please remove all the cables and power cord connected to the KVM, and re-connect them.

• Q: After installing the Logitech driver and switching port, the special keys on the mouse are not functional?

  A: This KVM does not support Logitech driver.

• Q: After setting up the KVM, no voice when play music, or the computer can not detect the device connected to the USB port?

  A: The default setting of control, music and USB device of the KVM is port 1 st. Please use hot key to switch the music and USB device to the port you need.

• Q: After switching the port, could not use the device. The computer shows "Unknown Device"?

  A: Please remove the power of the KVM first, then re-connect it.

• Q: When booting up the computer, it shows "304 KEYBOARD ERROR"?

  A: Please enable the USB function in the BIOS.

• Q: After enable the Hot Key, some keys on the keyboard are not functional?

  A: Please try to press [ESC] first and check if the keys are functional. If not, please remove the power of KVM, then re-connect it.

• Q: When connect it to MAC system, can not use Hot Key to switch port?

  A: If the hot key of the KVM is [Scroll Lock] twice, MAC system can not use this function. Please use the keys on the KVM to switch.

jc-102CPA

• Q: After the computer is shut down, could not switch to another port?

  A: After shutting down, your computer still providing power to the KVM, KVM considers the computer is not shut down. Please remove the cable of this port from the KVM.

JC-102CP

• Q: After the computer is shut down, could not switch to another port?

  A: After shutting down, your computer still providing power to the KVM, KVM considers the computer is not shut down. Please remove the cable of this port from the KVM.

JC-102CUA

• Q: After the computer is shut down, could not switch to another port?

  A: After shutting down, your computer still providing power to the KVM, KVM considers the computer is not shut down. Please remove the cable of this port from the KVM.

JC-EMCAT5 /JC- EMCAT5P

• Q: There is no respond while using mouse from the REMOTE side?

  A1: It's normal. Please move the mouse or strike the keyboard from the LOCAL side first, them use the REMOTE side.
  A2: Please strike the keyboard from the REMOTE side first to obtain the control, then use the mouse; if still not working, please press the RESET button on the LOCAL side first and restart the computer.

• Q: After switching port, keyboard and mouse are not working properly?

  A: Please follow the instruction in the manual to remove all the cables and power cord connected to the KVM, then connect all the cables to the KVM first. After all the cables are connected, connect the power cord to the KVM. Turn on the computers to verify if the keyboard and mouse are working properly.

• Q: The color of monitor is abnormal?

  A: Please re-connect both sides of the VGA cable, and fasten the screws.

• Q: After switching port, could not switch to any other port anymore?

  A: Please reboot the computer and verify if it works properly. If not, please remove all the cables and power cord connected to the KVM, and re-connect them.

• Q: After switching port, the mouse and the cursor are not synchronal?

  A: Please reboot the computer.

• Q: After installing the Logitech driver and switching port, the special keys on the mouse are not functional?

  A: This KVM does not support Logitech driver.

• Q: does not work with windows 98?

  A:JC-BTD2-3300E does not support with windows 98.